Ordering and Shipping

The Concept2 SkiErg is sold direct from the manufacturer. U.S. and Canadian customers can either buy online or call 800.245.5676 (Monday–Friday 7:30 a.m.–5 p.m. Eastern time) to place an order.

U.S. and Canadian commercial and institutional customers can purchase SkiErgs directly from Concept2 CTS by calling 877.887.8014.

Non-U.S. and Canadian customers should contact their local dealer.

Time in Transit

Concept2 SkiErgs ship via UPS Ground service and typically ship from Vermont within five business days of order placement. If you need a more detailed ship date, please specify this when you place your order.

Once a SkiErg ships, the time in transit varies as follows:

• Northeast U.S.—allow one to three days
• Southeast/Midwest U.S.—allow three to five days
• Western U.S., Alaska, Hawaii, Puerto Rico & Canada—allow five to ten days

Expedited Shipping

For expedited shipping, please call toll-free 800.245.5676 (Monday–Friday 7:30 a.m.–5 p.m. Eastern time) to place your order.

Shipping Charges to Continental U.S. (Lower 48 States)

All orders submitted to us on the internet to ship to the continental U.S. will ship via UPS Ground service. If you require expedited shipping via air service please call toll-free 800.245.5676 (Monday–Friday 7:30 a.m.–5 p.m. Eastern time) to place your order.

Shipping Charges to Alaska and Hawaii

All SkiErg orders submitted to us on the internet to ship to Alaska and Hawaii will ship via UPS Ground service. All clothing and accessory orders submitted to us on the internet will ship via U.S. Postal Service Priority Mail. If you require a different method for shipping please call toll-free 800.245.5676 (Monday-Friday 7:30 a.m.–5 p.m. Eastern time) to place your order.

Shipping Charges to Puerto Rico

All SkiErg orders submitted to us on the internet to ship to Puerto Rico will ship via UPS Ground service. All clothing and accessory orders submitted to us on the internet will ship via U.S. Postal Service Priority Mail. If you require a different method for shipping please call toll-free 800.245.5676 (Monday–Friday 7:30 a.m.–5 p.m. Eastern time) to place your order.

Shipping Charges to Canada

All SkiErg, clothing and accessory orders valued at U.S. $200 or more submitted to us on the internet to ship to Canada will ship via UPS International Standard Service. All clothing and accessory orders submitted to us on the internet valued at less than U.S. $200 will ship via Postal Service. If you require a different method for shipping please call toll-free 800.245.5676 (Monday–Friday 7:30 a.m.–5 p.m. Eastern time) to place your order. For brokerage and taxes, see the "Canadian Taxes and Brokerage" section below for more details.

Canadian Taxes and Brokerage

Canadian Customers please note the following:

• All prices as quoted are in U.S. Dollars.
• All shipments to Canada are subject to additional fees which include:
  • Brokerage charge
  • Federal Goods and Services Tax (GST)
  • Provincial Sales Tax (PST) in some provinces

The fees (GST, PST, and brokerage combined) for single SkiErgs shipped into Canada are approximately as follows:

SkiErg with PM3: around CAD $140 brokerage and taxes
SkiErg with PM4: around CAD $165 brokerage and taxes
Floor Stand: around CAD $75 brokerage and taxes

These fees are payable to the UPS Canada Customs Brokerage Department, not to Concept2. If you have a UPS Canada shipper account these fees will be included in your weekly UPS bill. If you do not have a UPS Canada shipper account, you will be contacted by UPS Canada Customs Brokerage Department in advance of delivery to arrange for payment of these fees. The fees for clothing and accessories vary based upon the total value of the order and are also payable to the freight carrier.